If you do not receive email because our servers are down, your next two months of hosting are free.
 

Server Clusters: We have a cluster of email servers accepting email from the internet addressed to our customers. If a server fails or is being re-started, at least one other server is always available to accept email addressed to our customers.

Email Security Systems: We have state-of-the-art security systems to defend our email servers from security threats and attacks.
 

Propagation Times: When you add a new email account to your server, it can take up to two hours for that new email account to get copied to all servers in the email system clusters and to the security system. So, we may not accept email to a new email account for an hour or two.

We are not responsible for email problems when (1) your domain name expires, (2) we do not host your email, (3) we terminate your service for spamming or (4) we terminate your service for past due invoices. It is your responsibility to pay your bill. If you do not pay us, you have no guarantee of service.

We guarantee 99.9% uptime for customers to connect to our mail system to send and receive email.

Who has our Always Up Email Guarantee? You have our guarantee if it appears on your invoice. Please ask your account executive.